At Amarjivani, we are dedicated to delivering an unparalleled shopping experience for our valued customers, backed by the highest quality Ayurvedic products. We recognize that situations may arise where you need to return a product or seek a refund, Below, we outline our policies regarding refunds, returns, and shipping with a special focus on addressing damaged products.

Refund Policy:

Damaged Products:

In the unfortunate event that you receive a damaged product, please reach out to our responsive customer support team at support@amarjivani.com within 7 days of receiving your order. To expedite the process, kindly attach clear photographs of the damaged product, its packaging, and your order number. We are committed to promptly initiating a refund or replacement based on your preference.

Refund will be processed within 7 working days.

Incorrect Items:

If, by any rare chance, you receive an item that does not match your order, please notify us within 7 days of receiving the product. We will promptly arrange for the correct item to be dispatched to you at no additional cost

Quality Concerns:

Should you find yourself unsatisfied with the quality of a product, we encourage you to contact us within 30 days of receiving your order. We will assess your situation on an individual basis and may offer a refund or replacement, taking into consideration the specifics of your case.

Change of Mind:

For all other returns unrelated to product quality or in the case of a change of mind, we extend the option of store credit rather than a refund. Feel free to reach out to our customer support team for further guidance.

Return Policy:

Please note that customers are responsible for return shipping expenses unless the return is necessitated by a product defect or an error on our part.

Return Condition:

To be eligible for a return, products must be in their original packaging and in the same condition as when they were initially received. Return request must be raised within 3 days of receiving the product.

Shipping Policy:

Delivery Time:

Our goal is to process and dispatch your order within 2-3 business days. Shipping durations may fluctuate to 4-5days based on your location and your chosen shipping method during the checkout process.

Shipping Costs:

Shipping charges checkout process are determined by your location and the weight of your order.